Frequently Asked Questions
Have you got a question? Below are our frequently asked questions. If, however, your question isn’t here or you would prefer to speak to a human, feel free to contact us and we will reply within 24-48 hours.
About the tees:
What are the tees made from?
Our tees are made from 100% cotton. Soft, breathable, and gentle on sensitive skin, making them ideal for both you and your baby.
Will the fabric shrink or lose shape after washing?
Our 100% cotton is pre-shrunk and made to hold its shape wash after wash. For best results, wash inside out in a wash bag on a cold cycle and avoid the tumble dryer where possible.
How do I find my size?
We offer sizing from XS to 2XL. Check out our Size Guide for bust and length measurements across XS–2XL. If you're between sizes, we recommend sizing up for a more relaxed, comfortable fit which is especially handy during those initial postpartum weeks.
Can I wear these while pregnant, or only postpartum?
Both! The relaxed fit makes them comfortable to wear throughout pregnancy and easy to transition into for breastfeeding once bub arrives.
Are the nursing openings noticeable?
No, the discreet 2-way-zips are designed to blend seamlessly into the tee's design, so you can nurse on the go with ease.
How do I care for my t-shirt?
Ideally, wash inside out in your Milky Threads wash bag on a cold cycle with like colours. Avoid bleach, ironing and dry cleaning, and hang dry inside out or tumble dry on low/delicate for extra longevity.
Is the fabric see-through?
Our cotton is buttery soft and comfortable, offering a medium-weight fabric designed to keep things opaque and breastfeeding-friendly– nobody has time for see through clothing around here.
What if my t-shirt doesn't fit or I'm not happy with it?
We understand shopping for clothes at 2am when doom scrolling. If you have accidentally ordered the wrong size or need to change the sizing when you receive your tees, please reach out to our friendly team at orders@milkythreads.com.au and we will gladly help you.
Orders
How do I place an order?
Simply browse our collection, select your size, and add to cart. Once you're ready, head to checkout and follow the prompts to complete your purchase.
Can I change or cancel my order after it's been placed?
We start processing orders quickly to get them to you as fast as possible, so we can only accommodate changes or cancellations within a short window. Email us at contact@milkythreadsco.com.au as soon as possible and we'll do our best to help.
I entered the wrong shipping address — what do I do?
Contact us straight away at contact@milkythreadsco.com.au. If your order hasn't been dispatched yet, we can update the address for you.
Do you offer gift cards?
Absolutely! Our gift cards range from $25 - $500. Shop here.
What are the gift card terms and conditions?
Gift cards are valid for 3 years from date of purchase.
Gift card purchase is not eligible for free shipping.
Gift cards are not redeemable for cash.
How will I know my order has been confirmed?
You'll receive an order confirmation email as soon as your purchase is complete. If you don't see it, check your spam/junk folder or reach out to us.
Shipping
How long does shipping take?
Standard delivery typically takes 3-5 business days after it leaves our warehouse, with express options available at checkout for faster delivery. Please note that during sale periods, promotions, or new launches, dispatch may take a little longer than usual.
Do you ship internationally?
We currently ship to Australia and New Zealand with plans to expand further abroad very soon.
How much does shipping cost?
We offer FREE shipping for all orders over $150 AUD/NZD.
How do I track my order?
Once your order has been dispatched, you'll receive a shipping confirmation email with a tracking link so you can follow its journey to your door.
My order hasn't arrived yet — what should I do?
First, check your tracking link for the latest updates. If it's been longer than the estimated delivery window, email us at contact@milkythreadsco.com.au and we'll look into it for you.
I selected local pick up as my delivery option - what do I do?
We will send you a text / email with pick up instructions when the order is ready to be collected.
Returns & Exchanges
What is your returns policy?
We accept returns on unworn, unwashed items in original and saleable condition as long as you contact us within 15 days of delivery. Please refer to our Returns and Exchanges page for more information.
How do I start a return or exchange?
Email contact@milkythreadsco.com.au with your order number and reason for return, and our Customer Care Team will guide you through the next steps.
Can I exchange for a different size?
Yes! If you need a different size, reach out to us at orders@milkythreadsco.com.au and we'll help sort an exchange, subject to availability.
Who covers the cost of return shipping?
The customer is liable for the cost of return shipping.
How long does it take to receive my store credit?
Once your return is received, assessed and processed, please allow 2 business days for your store credit to be issued.
What if my item arrives faulty or damaged?
We're so sorry! Please email us at orders@milkythreadsco.com.au with your order number and a photo of the issue, and we'll sort a replacement or refund for you promptly.